I’ve decided to spice up today’s blog post by posting it as a video!
Within this video you’ll discover the proper ways to respond to a Twitter attack, along with the 3 golden rules that you should never forget!
What you’ll learn within this video:
- What a Twitter attack in fact is
- How to detect a Twitter attack
- When’s the best time to respond to a Twitter attack
- How you should respond to a Twitter attack
- The 3 golden rules to always remember
- A special bonus tip just for you!
So here you have it… How to Respond to a Twitter Attack:
I wanna hear from you!
Have you ever experienced a Twitter attack of your own, or perhaps witnessed one happening to another brand? If so, how did you or they overcome it and what advice would you give to others? Share your comments with me below! (Psst… it would be fun if you responded with a video response wouldn’t it?! You can click “create a video response” when you click to respond to the Youtube version of this video and then link to it below… if you want! 
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photo by:
eldh
I personally have never come across a full on Twitter attack and neither have my clients (thankfully), but that doesn’t mean that it can’t happen!
These are really great tips. I love that you mention responding on the same platform. A lot of businesses try to wiggle out of it by trying to DM them privately and be all like, “Please email me your problem and we’ll get it resolved.”, that’s not a good way to do it. They responded to you publicly, you should do the same.
Great advice, yet again.
Hi Morgan,
I hope that you and your clients won’t ever have to face one, but I’ve known a few brands who have, and these simple tips can go a long way!
Great point about not sending a DM… especially one that suggests they contact the company “directly” – that never works out well for the brand under attack.
Thanks for yet another great comment