Melissa Agnes Crisis Management is a crisis management firm specializing in online and social media crisis response, prevention, planning and training, as well as online reputation management. By helping you assess the risk that social media and the Internet present to your business or organization, we will help you develop a custom and targeted crisis communications plan that both eliminates the preventable risk AND protects your brand from unforeseeable crises and issues that risk destroying your company’s reputation, both online and offline.
Melissa Agnes Crisis Management offers a wide range of online crisis management services, including:
Social Media Crisis Planning and Prevention
Social media and the Internet present a substantial amount of risk to today’s companies and organizations. Melissa Agnes Crisis Management understands these risks and will empower and equip your team with the right tools, knowledge and training in order to plan for, prepare for and prevent the many threats that the online world presents to your brand on a daily basis.
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Social Media Crisis Management / Response
The sooner you properly respond to an online or social media attack, the sooner you begin to regain control of the situation and minimize the damaging impact it threatens to have on your brand’s reputation and bottom-line. Whether you’re currently faced with a social media attack or foresee one arising in the near future, Melissa Agnes Crisis Management will help you develop and communicate your key messages to both your internal and external stakeholders, while minimizing the situation’s potential for viralization.
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Online Reputation Management
Your online reputation is your brand’s reputation. With social media and the search engines having such a huge impact on your brand’s reputation – not to mention your ability to make sales – one of your primary goals needs to be to make sure that when clients and prospective clients search your company name online, that they find influential material highlighting your brand in the most positive of lights. Melissa Agnes Crisis Management has a powerful team of online reputation management professionals to help you pre, during and post any online situation that risks negatively impacting your company or organization’s search engine rankings.
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Internal Communications for Crisis Management
When faced with an online or social media crisis, there are two things that you need to understand: 1) every employee is a spokesperson for your brand, whether you want them to be or not; and 2) the more you utilize your team in a crisis, the faster you will regain control, resolving the online situation in your favor. Discover how Melissa Agnes Crisis Management will provide your brand with a custom internal crisis communications platform, strategically developed for your company or organization’s particular needs.
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Social Media Monitoring in a Crisis
When an online or social media crisis strikes, the amount of tweets, posts, inquiries and comments flooding in can often be overwhelming and near-impossible to sort-through. Melissa Agnes Crisis Management offers training and hands-on services that will help your team assess and filter through the flood of incoming inquiries and comments in real-time, and most importantly, help you respond and communicate your key messages to your audience.
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Social Media Crisis Training and Public Speaking
Since 2012, Melissa Agnes has found herself in high demand for company trainings and workshops, public speaking events, seminars, webinars and University guest-lectures. If your team is in need of social media crisis management training, or if you’re hosting an event and are looking for an engaging speaker on the topics of social media crisis management and/or online reputation management, Melissa will deliver a memorable presentation that both educates and entertains your audience.
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Not quite sure if you’re at risk?
Unsure if your company or organization is in need of any of the above social media crisis management services? Answer this short questionnaire to find out.
Phone: 514.458.7101
Email: Melissa (at) MelissaAgnesCrisisManagement (dot) com
* References available upon request