June is just flying by! I hope you’re finding time to enjoy this beautiful weather! Out here in Montreal it’s scorching hot – and I’m loving it!
With all the chaos that happens in a week, here are some hot social media crisis related topics that may have passed you by – but are definitely worth your attention!
Poor Customer Service Can Lead to a Social Media Crisis – Some People Still Don’t Get It
In today’s world where one customer has the power and potential to make or break your brand, excellent customer service is the backbone of your company. This post takes a look at how some people still just don’t get it.
21 Smart Tips to Help You Stay on (the Right) Track in a Social Media Crisis
A social media crisis can be overwhelming and, well, terrifying. Here are 21 smart tips to help you stay on the right track when sailing your company or organization through a crisis. (This is one for your bookmarks!)
The Five Tenets of Crisis Communications
Jonathan Bernstein, one of my co-hosts on The Crisis Show, recently evaluated the 5 tenets of crisis communications in respect to the crisis that Linkedin is currently facing. I thought it was brilliant and asked him to share these five crucial “tenets” with you, for you to use to strengthen your own crisis communications plan. You can check them out within this post.
How To Use Social Media To Communicate Your Message in a Crisis
Your social media audience has high expectations of your company in a crisis. Find out what they expect when it comes to communicating your message on your different social media channels in a crisis.
This week’s video tip of the week
The Right Spokesperson in a Crisis
It’s a really hot topic right now: Who, within your company or organization, should be responsible for addressing the public in a crisis? In this week’s social media crisis video tip of the week I identify some crucial characteristics and traits you should look for in your company’s spokesperson, as well as provide you with some great links to other articles with more information.
The Crisis Show
The Crisis Show – Episode 2
The Crisis Show had it’s second live airing this past Wednesday, and the results and feedback have been phenomenal! If you were unable to attend, you can watch the playback here!
Some other posts from other great crisis managers
Worst. Pr Guy. Ever.
Post by Bernstein Crisis Management
Jonathan and Erik Bernstein were right on with their title of this post! I couldn’t believe my eyes when I saw this video of a member of the press being treated so poorly, because Honeywell CEO, Dave Cote, didn’t like, nor did he want to answer, his question. Have a look, this video will blow your mind!
Lessons from Rehearsing a Social Media Crisis
Post by Tia Fisher
This post contains some great answers to some regularly posed questions about social media crisis planning and response.
Have you downloaded my hot free report yet?
6 Step Guide to Preparing Your Business for a Social Media Crisis
Discover the 6 steps to preparing your business, your team and yourself for a social media crisis. This report is free and loaded with valuable content. Don’t miss out, download your copy now!
Thanks, once again for joining me this week, and stay tuned next week for even more hot social media crisis related topics! Until then, have yourself a fabulous weekend!