Another week has come and gone. Hoping yours was as productive and fabulous as mine!
Check out the social media crisis related hot topics you may have missed this week:
Infographic: Does Your Company or Organization Need a Social Media Crisis Plan?
Unsure if your company or organization would benefit from investing in a social media crisis plan? Follow the arrows within this infographic and find out!
When Is It Acceptable to Delete Negative Comments Posted to Your Social Media Channels?
There’s a different between negative comments and unacceptable comments. Find out where and how your company should draw the line, and how to go about handling the unacceptable ones.
The Employee’s Guide to Social Media Crisis Management
What if the company you work for finds itself in a social media crisis before they have time to train you and the rest of your team in how to manage it? If you find yourself in this sort of stressful situation, this Employee’s Guide will give you a good template of where to start and what to do.
4 Steps to Preventing a Social Media Crisis
The Altimeter Group recently released a study stating that 76% of social media crises could have been avoided. Don’t let your company fall victim to a social media crisis. Follow these 4 simple steps and make sure your organization does not fall into that 76%!
This week’s video tip
Your Contact Flow Chart
Your contact flow chart is a simple yet crucial part of your social media crisis plan. Find out what it is, what to include within it and who needs to have 24/7 access to it by watching this week’s social media crisis video tip.
More great social media crisis related content
This week seems to have been all about infographics! Check out some other cool social media crisis infographics that got published this week:
- How We Use Social Media During Emergencies (Infographic)
- How to Avoid a Social Media Crisis (Infographic)
Some great cases to learn from:
- How Heineken Beat a Crisis Management Nightmare (Blog posted by BernsteinCrisisManagementBlog.com)
- University of Pennsylvania’s Crisis Management Fail (Blog posted by BernsteinCrisisManagementBlog.com)
And a couple others worth reading:
- Crisis Communications: Why Common Sense is Often Wrong (Blog post by MrMediaTraining.com via Crisis Manager, Rick Amme)
- Six Key Conversations to Monitor For Crisis – Now! (Blog post by cksyme.org)
What have I missed?
As always I’d love to read the posts and articles you share with me below in the comments section – but I can’t do that unless you share them!
Have a great weekend and I’ll be back with more hot topics next week!