What a week it has been! Between Linkedin and Jay Townsend I’ve been a busy little blogger keeping you up to date and learning from the mistakes of the mega brands (both personal and corporate) facing social media crises this week! Here’s the best of what you may have missed this week:
A quick side note to all of my fabulous subscribers
I’d like to announce that, for those of you who currently receive my blog posts via email, I am actively working on a way for you to customize your subscription. I understand that receiving one email a day can be overwhelming, so if you’re patient with me, I am currently working on a way for you to choose to receive the Friday weekly round-ups, rather than a post each and every day – if you so desire. I will notify you as soon as possible once this new feature has been set up. Thanks for your patience!
This week’s round-up
Would You Insure Your Company Against Social Media Crises?
If your insurance company offered to insure you against social media crises, would you buy into it? Well, it’s starting to happen and, in my opinion, it’s in everybody’s best interest. Find out why in this post!
Interview with Dave Carroll: How Businesses Can Protect Themselves From Social Media Crises
I had the sublime opportunity to interview Dave Carroll about his new book, United Breaks Guitars: The Power of One Voice in the Age of Social Media. Within this interview, Dave shares his first-hand experiences and insights about what companies and organizations can do to protect themselves from social media crises and focus on connecting and building a relationship with their customers and fans. It’s a short, to-the-point interview that you definitely don’t want to miss!
Jay Townsend’s Non-Apology Dissected
Jay Townsend followed his unacceptable comment up with what I consider to be a non-apology. Within this post I dissect Townsend’s apology (or lack-there-of) and showcase a perfect example of how an insincere apology will render itself insignificant – if not further damaging – to a social media crisis.
What Can You Learn From Linkedin’s Social Media Crisis?
Linkedin has found themselves in quite a predicament with 6.5 million users’ passwords being hacked on Wednesday. Find out what you can learn from this crisis and the way Linkedin has chosen to handle it.
This week’s video tip of the week
How to Prevent a Social Media Crisis
Check out this video tip of the week where I introduce 4 awesome tips to preventing a social media crisis from ever happening to your brand!
Posts from other Crisis and PR experts
8 Steps to Manage a Social Media Crisis
Post by Jay Baer
8 Quick steps to managing a social media crisis – #5 is one that many don’t understand or realize.
Why Some in News Love Twitter And Some Apparently Don’t
Post by Gerald Baron
This post looks at the different ways reporters and news producers use – or don’t use – Twitter. It’s an interesting post that gives you a look and an understanding of the difference between wanting a speedy story and wanting a unique angle. It’s food for thought and definitely worth the read!
Social Media Crisis Response Times – How Long do you Have Before the @#$% Hits the Fans?
Post by Sandra Fathi
This is an excellent post that takes a look at exactly how much time and leeway you have when it comes to responding to a social media crisis.
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6 Step Guide to Preparing Your Business For a Social Media Crisis
Discover the 6 steps to preparing your business, your team and yourself for a social media crisis. This report is free and loaded with valuable content. Don’t miss out, download your copy now!
Thanks, once again, to all of you who have joined me this week – and stay tuned next week for more social media crisis related hot topics!
Now go and have yourself a most fabulous and well deserved weekend!