Another week come and gone. Hoping you had a great one! Before you go off to a nice, relaxing weekend, be sure to check out some of the hot topics you may have missed this week!
The Chick-Fil-A Controversy: Interview with Larry Fedoruk
Larry Fedoruk, talk show host at NewsTalk 610CKTB Radio in St. Catharines, Niagara, recently interviewed me on the Chick-Fil-A controversy that has dominated the online sphere over the past couple weeks.
Chick-Fil-A and Oreo Controversies: Where Do They Differ and What Can You Learn?
Though the same type of controversy, the Chick-Fil-A and Oreo controversies are very different from one another in important ways. Discover how their differences can help you better prepare for a crisis.
Social Media and Online Reputation Crisis in the London Olympics: Lessons Learned
This is a guest post by Carlos Victor that discusses the many reputation crises the London Olympics faced this year.
Is Your School Ready With The Proper Crisis Communications Plan?
Some awesome tips and insight from three higher education pros. This is definitely a post worth reading, watching and sharing!
The Crisis Show
Episode 9 – The Back To School Issue
This week, The Crisis Show aired a special, 1 hour long “Back to School” issue. With special guest hosts: Karen Freberg, Gail Glover and Philip Lentz, this is a juicy episode you won’t want to miss! Watch the playback here.
Other great articles worth your attention
Progressive Insurance PR Nightmare Progressing Unabated
Post by BrandChannel
Progressive is in a heap of trouble this week after paying to defend an individual who is responsible for crashing into and killing one of Progressive’s customers – instead of paying out what was owed to the grieving family. This is an excellent post that goes through what Progressive did wrong within their crisis communications, and what repercussions the brand may face in the future.
What Happens When People Make Insensitive Comments On Your Facebook Page
Post by Kim Stephens
I talk often about enabling your brand to leverage the powerful help of your loyal customers and advocates in a negative social media situation. This post shows a great example of how this type of strategy will work in your benefit.
Download your copy of Social Media Crisis Management – The Starter’s Toolkit
Social Media Crisis Management – The Starter’s Toolkit
The Social Media Crisis Management – The Starter’s Toolkit is a complete guide, created to providing you with a step-by-step outline for beginning to develop a detailed social media crisis plan for your company or organization. Take the necessary steps to protecting your brand from a social media crisis by purchasing this Toolkit now!